Welcome to my Black Book.

This is where I write down the things I see in businesses that I can’t unsee.

The sales problems that aren’t really sales problems. The decisions nobody’s making. The money being left on the table. The things that have become “just how we do it” that probably shouldn’t be, and the glaringly obvious stuff that’s often only glaringly obvious when you’re standing on the outside looking in.

These days I get inside founder-led and family-run businesses and ask the questions that need asking.

That’s what you’ll find here.

Things I’m seeing. Things I’m questioning. Things I’ve learned the hard way and, occasionally, things that might make you think: “Bugger. We do that.”